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Dear Users,
We regret to inform you that Quant Option Group (QOG) is experiencing a service interruption affecting our real-time option flow and data feed services.
This disruption is due to unexpected, last-minute changes in commercial terms imposed by our upstream exchange data vendor. As a result, we are currently unable to maintain normal live operations under the previous framework.
However, this is not the end. We are actively evaluating alternative market data providers and exploring viable solutions to bring option flow back online. All non-option data (such as dark pool, economic calendar or market quant graph) remains unaffected.
Here are the current arrangements:
We sincerely apologize for the disruption and uncertainty this situation creates.
We built QOG with the vision of providing traders with high-quality, intuitive options flow visualization tools. Over the past 6+ years, we are proud to have maintained an industry-leading service with zero downtime. While this upstream disruption is deeply unfortunate, it does not reflect our technical capacity or commitment to you—we remain dedicated to that vision and are making every effort to find a path forward.
Thank you for your patience and support. If you would like to request a refund or have any questions, please contact us.
Sincerely,
Quant Option Group Team
尊敬的用户：
我们非常遗憾地通知您，QOG量化期权 (Quant Option Group) 的实时期权异动及数据推送服务目前暂停运行。
本次服务中断源于我们的上游交易所数据供应商临时提出了意料之外的商业条款变更。因此，在现有的框架下，我们暂时无法维持正常的实时数据服务运营。
然而，这并不是终点。 我们正在积极评估其他替代市场数据供应商，并全力探索可行方案，以期尽快恢复期权数据推送的正常上线。在此期间，所有非期权数据功能（如暗池数据、财经日历、市场量化图等）均不受影响。
以下是目前的具体安排：
对于本次突发状况给您带来的不便与不确定性，我们致以最诚挚的歉意。
我们创立 QOG 的初衷是为交易者提供高品质、直观的期权异动可视化工具。在过去的 6 年多时间里，我们一直保持着行业顶尖的技术运维，实现了零中断的稳定服务。虽然本次上游突发变动带来了遗憾，但这绝不代表我们在技术和运维上的妥协——我们依然坚守这份初心，并将竭尽全力找到一条继续前行的道路。
非常感谢您的耐心与支持。如果您希望申请退款或有任何疑问，请随时联系我们。
QOG量化期权 团队
